Privacy Policy

• At PenRecorderHQ, we take your privacy very seriously
• We will never sell, rent out, or give away your personal information
• We will never send you spam or any type of junk mail

Billing 

• All orders are discreetely billed
• "PenRecorderHQ" will not appear on your billing statement
• In addition to accepting all major credit cards, we also accept pre-paid credit cards

Shipping

• All orders are shipping out in plain brown packaging
• Most orders received on regular business days before 3PM EST ship out the same day
• Orders received after 3PM or on the weekend will be processed the next business day
• We offer 3 shipping methods for domestic US shipping:
• Standard - Arrives in 3-5 business days
• 2-Day Expedited - Arrives within 2 days of shipment
• Overnight/Next Day - Arrives next business day after shipment

Returns

• ALL returns must be accompanied by a valid Return Authorization Number
• We accept returns on most items in new/unused condition within 14 days of receipt 
• Accepted returns on open items may be subject to up to a 15% restocking fee
• Items that show signs of wear, abuse, or neglect are not eligible for return for credit
• Once we've received a return, it can take up to 5-10 business days to process and issue credit